Covid-19 Disclaimer, Update, and FAQ.
Updated: Jun 2, 2021
Covid-19 Please note: Padstow Holidays will not under any circumstance allow any of our properties to be occupied by any holiday guests whilst the regulations requiring the closure of our business remain in place. Owing to the nature of the regulations, we may extend the period our properties are currently available for. This is In accordance with the government guidance which, as you will know, is ever changing. Covid19 Statements: Summer 2021 Update.
Padstow holidays endeavors to provide safe and accessible accommodation in all means realistically possible. We would like to reassure our customers that we are following all the recommendations provided to us by the relevant public health authorities and operate within the set out guidelines.
With the endeavor to keep our customers safe, we have provided complimentary antibacterial soap and sanitizer at all our properties. Advice is provided at all properties on proper hand washing and how to stay safe. It is important that guests follow the guidance to ensure a safe stay with us. Guests will be made aware of any specific guidance in place at upon booking confirmation.
Should any guests be displaying any symptoms of Covid-19 we advise you to take a test and follow the governments isolation guidance where applicable. Guests should notify Padstow Holidays if symptoms develop while staying with us and we will follow up with a deep clean as per government guidance. In the meantime we thank you for your continued support. We look forward to seeing those of you that have already booked a little later and also those that fancy a booking later in the year. Best wishes and take care everyone, Regards Padstow Holidays
FAQ: We understand that the current situation with Coronavirus (Covid-19) is causing uncertainty for some our customers with a holiday booked in the coming months. The situation is changing daily and we have created some FAQ’s to help to answer some of the questions you may have, these will be reviewed regularly and we will continue to follow guidance issued by the Government. I have an upcoming booking, can I still go? On 10th May 2020, the Government issued an unprecedented instruction that everyone must Stay Alert due to the current Coronavirus pandemic. This means that if you were due to take your holiday in one of our properties before the 4th of July 2020, you will unfortunately not be able to travel as planned. However, we can help you possibly to transfer your booking to another date, either later this year or in 2021 .Please note that holiday transfer requests are at the discretion of the homeowner and any difference in the price of your new dates will be applied or credited as appropriate at the time of transferring. What happens if I need to cancel my holiday because I catch Coronavirus? You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavor to help as much as we could in terms of offering a change of dates - it is noted that these would be at the discretion of the property owner. What happens if I do not catch Coronavirus but have to cancel my holiday because I have to self-isolate? You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavor to help as much as we could in terms of offering a change of dates but this would be at the discretion of the property owner. What happens if I am advised not to travel by a medical practitioner? You will need to check your travel insurance as to whether this would be covered. We do not offer refunds in this case but we would endeavor to help as much as we could in terms of offering a change of dates - it is noted that these would be at the discretion of the property owner. What happens if I want to cancel because I am worried about catching Coronavirus? If there isn't any government travel restrictions in place for your holiday dates and as such, our normal terms and conditions apply, meaning that if you choose to cancel, a refund will not be offered. Please remember that balance payments are not due until 6 weeks prior to travel and as such we recommend you wait and see what the situation is at that point in time rather than cancelling your holiday now. Can you guarantee the properties have been appropriately cleaned? We cannot and do not guarantee properties are free from infection, however, all properties are cleaned and maintained to a high standard. Will you check with the owner whether they will allow us to change our booking to later in the year or to next year? We are very happy to do this, however whether they would be prepared to do so or not is entirely at their discretion.